Linen services may not seem like an important business, but they actually are the bedrock of the hospitality industry. When you walk into a restaurant, especially a nice one, your table will be lined with linen. Your waiter will be decked head-to-toe in linen. The chef in the back that’s preparing your dinner is wearing linen, and he’s keeping his kitchen clean with racks of linen towels. Let’s face it: it’s a lot more important than we like to pretend. As a result, the demand for linens services has drastically risen in the recent years.
No matter where your business is located, the hospitality business will always have an extreme demand for linen compared to most businesses. Always make your this particular service a top priority, and you’ll be in good shape for the long haul. While finding a linen service sounds extremely easy, oftentimes it can be a lot more difficult than it meets the eye.
While there are often more customers than there are distributors, it doesn’t excuse a sub par linen service from getting the majority of most customers. Keep in mind that customers typically go for the first provider they can find, and while this is a popular strategy, it doesn’t justify the strategy in of itself. Here are a few ways you can tell whether or not a linen service is good or not.
Good Intermediary Support
Intermediary support is an underrated aspect of any business, but oftentimes it’s the mark of a good business. Most businesses have individuals that provide this type of work, but they are often called under different monikers. Whether it’s “customer support specialist” or “customer liaison,” whatever the name, these individuals often provide the same type of service.
At the end of the day, any business relationship is only as good as the service it’s willing provide. While it’s easy to find a service that can give you good quality linen, it’s even harder to find one that demonstrates the capacity to really care about you as the consumer. This is precisely why you have to make an emphasis on a company that is willing to the effort and time to show that it values you as a customer.
Always look for a company that is willing to provide some type of liaison or support specialist so they can constantly update you on your current satisfaction or dissatisfaction with their service. In the long run, this will ensure that smooth working relationship is going on between you and the provider, and it will do wonders to ensure that great business continues to happen on the regular between you and the business provider as a whole.
While some companies often charge more to have a personal customer support specialist, a good account will do whatever it can to make sure this type of service is provided free of charge. In addition to being someone that will quickly process any complaints or issues with the current service, most of the time these support individuals will do a good job of outlining future orders in advance so you can save time.
They will be able to quickly process orders, and they may even be able to give you suggestions so you can improve the quality of your business as it currently stands. If there are any more issues with your business, you can also go to other individuals within the company to field your issues, but primarily, consider a customer support liaison as your main confidant in the linen industry.
Any great linen company will have a great delivery service. What good is a product if it never arrives where it’s supposed to be when it’s supposed to be? That’s exactly where a great linen service will come in. If a service has a great delivery service, you can trust that the rest of the business probably falls in line as well.
A great delivery service is paramount to ensuring that your stock is fully ready and able to go. If a delivery service is lacking, then it’s probably time to go somewhere else with your linen services. There is no need to worry about dependable delivery services, but, unfortunately, that is the case with most distributors.
Aside from expecting your deliveries on time, you can expect a superior delivery service to provide you with all of the necessary tracking information as well as the adequate information you’d require so you can ensure the precise dates on which you can expect your deliveries.
This help with ensuring that stock levels are where they have to be because in the busiest season, there is nothing worse than not having the right about products you expected to have. Without question, it can be one of the most frustrating issues that a stocker can expect to have with deliveries.
Don’t let that happen. If you’re serious about your deliveries. Always value them ahead of time, and if you really want to make sure a service is top notch, ask them about their delivery capabilities.
If their service is lacking, or their logistical support is subpar, do not make a commitment to this service. There is absolutely no need to make an investment in an unreliable service, and it is one of the most important things that business has to get right, especially in hospitality.
Service That Cares
Aside from having good customer support, and aside from having great delivery service, at the end of the day, you want to work with a service that really cares about you as an individual as well as your company as a whole. This important because it is necessary to makes sure your business is really thriving for the long haul.
The linen sector, while appearing to be a niche industry, is just like any other business. For a great business to survive it has to value its clients while providing top-tier service. If you want a company really cares about its customers and hits all of the aforementioned marks of a great company, visit www.stalbridge-linen.com .